Return contact Information
For all return requests and inquiries, email firstname.lastname@example.org
Reasons for Return
Returns are accepted for any items that are materially different to the description, arrive damaged, or arrive more than 10 days after estimated delivery date.
In the rare event an item arrives damaged, the customer is required to contact us the same day. Photos of the damage may be requested.
Change of Mind
Where the customer has changed his/her mind we can only consider accepting the return where the box has not been opened. The buyer will pay return shipping and a restocking fee. Once the box has been opened returns will not be accepted. All return requests must be made within 30 days of receipt.
Requesting a Refund
Where returns are accepted, customers will have the choice of a refund or replacement. Refunds will be made within 5 business days of receiving the returned item.